A new company, Lumos, is coming to our area. You might have noticed that placards were stuck in the ground in your yard announcing the construction. Last Friday, July 12, their contractor, Velox, began installing the fiber optic cable in our subdivision. At some point in the near future Lumos Internet Service will be offered to our residents.
There were some problems with the installation. The biggest issue was that the contractor broke a water main on Greenglen Dr. The cul de sac was flooded and the drive way of one home was severely damaged. Several nearby homes, particularly the yards, were damaged by the water and sand debris.
If you feel your home was damaged or that the installation (or digging) in your yard was not left in a proper condition, you can contact the contractor Velox. Call 256-217-4339 and press 3 to be connected to the Damage and Resolution Center. You can also submit a ticket with Richland County, by emailing ombudsman@rcgov.us or calling them at 803-929-6000. Tell them about your problem and suggest they forward your concerns to the Public Works Department, Easement Administration.
If you had problems with your water (service was interrupted for several hours) or you feel the City of Columbia water break damaged your yard or home, you can call them at 803-545-3300, or visit their website at columbiascwater.net, click on the “Report a Concern” button, and report a problem or complaint. The insurance adjuster for the City of Columbia is;
Penny Jackson, Senior Claims Adjuster
PO Box 100159, Columbia, SC 29202
803-264-2423 | Fax 803-870-8978
pjackson@paisc.com
I personally met with the Easement Administrator yesterday, and he verfied that Lumos and Velox had the proper permit and that he felt they would leave the area where they worked in the proper condition.
The City of Columbia is working on the damaged driveway today.
You can visit this link here, Google Photos, to view pictures of the work and damage on Friday, July 12, 2024.